Refund policy

At Tanik Collections, we strive to provide high-quality products and excellent customer service. If you receive a defective item, you may be eligible for a return or exchange under the conditions outlined below.

1. Return Eligibility

  • Returns are accepted only for defective items within 7 days of receiving your order.

  • The item must be in its original packaging and unused.

  • Customers must provide a proper opening video as proof. No malfunction or edited videos will be accepted.

2. How to Initiate a Return

  • To request a return, contact us at tanikcollectionsofficial@gmail.com with:

    • Your order number

    • The product name

    • A clear opening video showing the issue

  • Returns will be processed only after approval from our team.

3. Return Shipping

  • Customers must pay for return shipping upfront.

  • Once we receive and verify the returned item, we will refund the shipping cost along with the product refund.

4. Refund Policy

  • Refunds will be processed within 7-15 business days after the item is inspected.

  • The refund will be issued to the original payment method.

  • Processing time may vary depending on your bank or payment provider.

5. Exchange Policy

  • If you receive a damaged product, you may exchange it for:

    • A replacement of the same item, or

    • Another product of similar cost

  • Exchanges will only be approved after verifying the opening video.

6. Non-Returnable Items

Certain items cannot be returned due to hygiene reasons, custom orders, or other special conditions. These will be clearly mentioned on our website.

7. Contact Information

For return or refund requests, contact us via:

We appreciate your trust in Tanik Collections and are committed to ensuring a smooth shopping experience for you.